westjet vacations covid refund

COVID-19 update: B.C. Seems that WestJet vacations are not offering refund and are staying within the 2 yr extension – seems unfair that after the 2 year period (which is now 18 mos) we lose all our money. We'll redirect you to the home page of the country/region site you choose. Travellers with flights to or … cruise ship passenger hits rough waters seeking refund amid coronavirus pandemic Consumer Matters also contacted WestJet to explain Jansen’s case, and was told via email: We continue to ensure our aircraft meet the highest safety and health standards and we’ve added COVID-19 insurance coverage so you’ll be taken care of as you travel. Share on Facebook I know that they still have my money, but I don’t feel that I’m subjected to nimerous and harsh conditions. I imagine Air Canada isn’t wrong when it says it already refunded that money, but it doesn’t apply to all of its fares. However, at least in Quebec where consumers are more protected, it is possible to get refund through your credit cards. After being pressured by the local governments, Air Canada and WestJet have now been following those laws. Air Transat plans to cancel all flights from Western Canada to sun destinations and the United States this winter, with refunds en route to customers - a policy 180 in the COVID-19 era. This I considered proper customer service. We’re supporting pre and post-travel testing initiatives so that guests can get back to safe and practical travel. Subsequently they said they would give refunds since they no longer fly yvr to Europe. MoneySense will always make updates and changes to correct factual errors. The safety of our guests and WestJetters is and always will be our top priority and since the onset of the COVID-19 crisis, WestJet has implemented a number of policies and procedures to ensure our guests can travel with greater peace of mind. And perhaps that the Federal Transportation Office implement a law to enforce all refunds, not credits, when services cannot be rendered. Westjet is only offering Covid insurance for free. WestJet Vacations and Group bookings will continue to follow the process already established and cannot be requested with this form. WestJet expects the process to take six to nine months to fully complete. and said the statement was misleading. Save. Read Uninsured auto insurance 101: What you need to know, Read Strategies for smarter charitable giving, Read Canada’s climbing debt-to-income ratio: what you need to know, Read You’re not the only one ghosting companies that don’t do digital well, Read Don’t be a fraud victim—the top 3 COVID scams to avoid, Read 2021 Auto Buying Guide: The best cars you can buy now in Canada. Cancellations made 20 days to 24 hours before departure on vacation packages or before the first hotel's check-in on land-only bookings, will result in 100% refund to WestJet dollars. WestJet says it will begin providing refunds to passengers who had their WestJet and Swoop flights cancelled by the airlines as a result of the COVID-19 pandemic - … Actually both the Civil Code and the Law protecting consumers (provincial laws) say very clearly that they have to refund unrendered services. Reply. Value of cancelled vacations will be returned in the form of WestJet Dollars. For this to enforce, you have to formally request your credit card bank a retro-billing, with your documents. Initially, WestJet tried to keep customers happy by extending their travel credit expiry date to two years, up from one. Note: The public health authority has jurisdiction, and a process, for notifying guests on board the flight, we are providing all necessary information as required. © 2002-2020 Ratehub Inc. All rights reserved, Flights booked via a travel agency or a website would also be eligible for refunds, but you’d have to contact where you purchased your tickets directly. • Travel the world from your sofa, Share this article In a somewhat surprising move on October 21, 2020, WestJet announced it will be issuing refunds to the original form of payment to travellers who had their flights cancelled due to COVID-19. Bains' comments came a day after WestJet opted to provide refunds to passengers who had their WestJet and Swoop flights cancelled by the airlines as a result of COVID-19. Report inappropriate content . The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue. WestJet says it will start offering cash refunds to some passengers on international flights that were cancelled due to the coronavirus. Furthermore, at the point of publication, we do our best to ensure the information we produce is accurate, however, sometimes prices and terms of the products are changed by the provider without notice to us. If you change your vacation, the difference in price will apply if the new package is higher value. Note: CareFlexPlus allows you to change your booking, transfer your package, or cancel your reservation with a full refund (not a credit) up to 25 days prior to departure. Attempts to get refunds from AC directly were unsuccessful, and an irritating process: they make you wait weeks, never say yes or no, and it is impossible to speak to a manager or a director of their ”customer service”. This was not a case of Air Canada canceling a flight. Implying that WestJet wasn’t the first to issue refunds. The move appears to make WestJet the first major Canadian carrier to offer refunds rather than credit to passengers whose trips were called off due to the COVID-19 crisis. MoneySense is fully owned by Ratehub Inc, but remains editorially independent. In a somewhat surprising move on October 21, 2020, WestJet announced it will be issuing refunds to the original form of payment to travellers who had their flights cancelled due to COVID-19. Air Canada Announces New COVID-19 refund policy for cancelled flights and adds more flights to Canada, US and international destinations for the summer. Now my money is in a travel bank that I can not use anyway because there is no travel to New Brunswick. Five Canadian airlines are being sued for breach of contract after refusing to issue full refunds to travellers for cancelled flights amid the coronavirus pandemic. We got a credit which we were okay with as we only fly WJ and my February 2020 voucher was returned to my travel account. Reply. During this time, we are doing everything we can to accommodate your changing travel needs. I could of used that money right now for Christmas. Global News Watch: Calgary newlyweds upset over airline’s policies and procedures during COVID-19 pandemic Please see our, To use WestJet.com, you agree to the website, IATA – Air transport & communicable diseases, Legal, restrictions and terms and conditions, Flight interruptions and passenger rights, The installation of HEPA filters to help clean recirculated air (all WestJet aircraft are equipped with HEPA filters and fresh air is introduced every 2-3 minutes), The direction of airflow from ceiling to floor reduces the forward and backward movement of air. WestJet says it will begin providing refunds to passengers who had their WestJet and Swoop flights cancelled by the airlines as a result of the COVID-19 pandemic – the first airline to offer full refunds for all flights. WestJet is just now catching up to our policy to refund refundable fares. WestJet will be offering refunds to WestJet and Swoop passengers whose flights were cancelled as a result of the COVID-19 pandemic. My flight was suppose to leave April 21. 23 Mar 2020, 13:08. Airlines were not obligated to give cash refunds as long as customers are offered a travel voucher worth an equal amount of what was paid. All incoming travellers to Canada must complete ArriveCAN. According to WestJet refund policy, if you are willing to obtain a full refund from the airline, you need to cancel tickets within 24 hours of reservation. Our flight is now booked for May 2021 and if we don’t want to fly with covid still active at that time, we can cancel but we assume we are going to lose this voucher that was issued February 2020 and will be expired. WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months; some restrictions apply. Find out more: Government Travel Advice and Advisories World Health Organization IATA – Air transport & communicable diseases Public Health Agency of Canada See all travel advisories. Check your destination before you book to ensure that you meet entry requirements and know what to expect on the day you travel. The browser you are using is not supported. Starting Monday, November 2, 2020, WestJet will … I hope it still comes. The browser you are using is not supported. There was also a guarantee that the flight could be cancelled for covid reasons at that future date so all seemed good. We’ve enhanced cleaning and we’ve added new policies for boarding, face masks and service on board to keep you safe as you travel. I don’t want a voucher that expires! I am very upset with WestJet! Level Contributor . On June 9, we released our Safety Above All program and have been educating governments and guests on the investments and enhancements our airline has been making to ensure the safest travel journey. This can’t be legal. WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months; some restrictions apply. If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, you will need contact them directly to change or cancel your flight or vacation. South African Airways, Cathay Dragon and Avianca Airlines have declared bankruptcy or have ceased operations, so you can see why issuing travel vouchers is more beneficial to airlines compared to refunds. I’m going to fill out their refund request form but not going to hold my breath. Still waiting. It’s also worth noting that Air Canada’s comfort and business flexible fares are fully refundable by default. Heck, the feds have ‘bailed out’ that poorly managed Quebec company Bombardier so many times it’s not even funny. I was also successful to get refund for non refundable air tickets within South America, with SKY airlines. WestJet is refunding all guests of COVID-cancelled flights, including those with the low-fare tickets. If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly. Do you qualify? They gave me a refund months ago after initially offering only a voucher! By  If you read something you feel is inaccurate or misleading, we would love to hear from you. The least they can do is bail out the airlines so they can refund everyone’s cash. WestJet Airlines Ltd. is offering refunds to customers with European flights cancelled due to the COVID-19 pandemic. 11,435 posts. In the case MC or Visa would deny the refund, it is still possible to go to Quebec small claims court but it may be a long process, although likely to succeed. Note: Time for WestJet to start offering some proper customer service. Last updated March 27, 2020 at 4:45 p.m. Last updated December 13, 2020 at 11:40 a.m. MT. Canadian airline WestJet says it will begin providing some refunds to passengers who had their flights cancelled as a result of the COVID-19 pandemic, but questions remain whether the company could obtain financial aid from the government. For vacations booked from March 3 to March 31, 2020 for travel outside December 19, 2020 – January 5, 2021: $0 one-time fee waiver for changes or cancellations. If you change your vacation, the difference in price will apply if the new package is higher value. Consumers should not be forced to loan money for free to a corporation, with a risk of not being refunded ever. Who is to say if it is safe to travel to other countries by 18 months or if we will be covered for insurance. Our policies for pet travel have not changed with COVID. Canadian airlines are telling grounded passengers without travel insurance they won't be getting a refund for flights cancelled because of COVID-19 — only travel credits. They have 45 days to refund. Cancellation must have been completed greater than 45 days prior to departure. 8. Canadian airline WestJet says it will begin providing some refunds to passengers who had their flights cancelled as a result of the COVID-19 pandemic, but questions remain whether the company could obtain financial aid from the government. I had a domestic flight booked for April 2020 with Air Canada $ 2,000. for coach travel and had to cancel because of lock-down and travel advisory warnings. Save. You probably have this info, but I''ll repost the link for others. To request cancellation of a WestJet Vacations package, please contact us directly. Your email address will not be published. 8. That’s where the difference is. The airline gave them WestJet dollars, good for a year, for the flight. No one can tell me anything except send me the same email over and over again that state’s I can only get a refund if it was cancelled 45 days prior to departure. Note: A minimum of $1,000 must have been paid toward a package or land-only price by credit card or cash. This is why we are adopting the IATA’s guidance for global aviation health and safety and implementing its recommendations with respect to seat distancing effective July 1, 2020. I’ve had a WJ Mastercard since inception and loved the benefits with the exception of the lack of trip cancellation insurance. Read more: B.C. The company said the refunds will be in the original form of payment rather than a credit for future flights as it had been previously offering. Our six UK flights yvr to the uk for sep/oct were cancelled and initially we we offered 2 year vouchers. It may have taken seven months for the response, but WestJet is the first national carrier in Canada to voluntarily provide refunds to the original form of payment on all fare classes. bicycleman_8. cruise ship passenger hits rough waters seeking refund amid coronavirus pandemic Consumer Matters also contacted WestJet to explain Jansen’s case, and was told via email: My travel companion also has a voucher dated May 2020 expiring May 2021 (not used so we have to book another trip by then) and we both will have another one in February and May 2021 that will expire in 2022. WestJet says it will begin providing refunds to passengers who had their WestJet and Swoop flights cancelled by the airlines as a result of the COVID-19 pandemic - … The research director of Charity Intelligence shares how to... We break down what the debt-to-income ratio means—for the... A new survey for TD has found that, after... Don't be a victim for a CERB scam, CRA... Researching your next vehicle? And it... Filing a tenant insurance claim can be a smooth... MoneySense is a journalistic website with freelance contributors who help produce our content. WestJet offered refunds on flights originating from or landing in the U.S. or U.K., and Air Canada offered refunds to those whose flights originated in the EU — but not in Canada. WestJet … Find out more regarding WestJet's latest Coronavirus (COVID-19) operational updates here. Please see our supported browsers. 65 helpful votes. The company says the refunds — the first offered by Canadian airlines — will be in the original form of payment rather than a … Safety has and continues to be our top priority. In my case it worked for a AC partially refundable ticket. Value of cancelled vacations will be returned in the form of WestJet Dollars. After 24 hours, you require to pay a cancellation fee for acquiring a refund, the cancellation fee … For more information please read our policies. Coronavirus: How to Get a Refund? Also, five things your airline isn’t telling you. When Trudeau announced the travel advisory and also stated that any Canadians outside of Canada needed to come back as soon as possible, I was not going to risk the health of my family and also when the government is saying not to leave the country I think that says something!!!! When ticket sales drop, cash flow becomes an issue. WestJet says it will begin providing refunds to passengers who had their WestJet and Swoop flights cancelled by the airlines as a result of the COVID-19 pandemic. Waiting five months to get $3,500 might be a lot of money for many people. Air Canada claimed it had already refunded over $1.2 Billion in refundable fares to date. Furthermore, she indicated that WJ and AC refunds were being limited to the “travel portion” only. I believe that the date of the refund offer just happens to be the same date that courts will begin allowing class action lawsuits against airlines for not refunding money for cancelled flights. For vacations booked from March 3 to March 31, 2020 for travel outside December 19, 2020 – January 5, 2021: $0 one-time fee waiver for changes or cancellations. WestJet is processing refunds to guests with flights cancelled by WestJet as a result of the COVID-19 pandemic. WestJet says it will begin providing refunds to passengers who had their WestJet and Swoop flights cancelled by the airlines as a result of the COVID-19 pandemic. WestJet is the first Canadian carrier to offer refunds for flights cancelled due to Covid-19. (Darryl Dyck/The Canadian Press) 'S latest Coronavirus ( COVID-19 ) as increased is your credit card ’ s one of content. 22, 2020 when they cancelled the flight Canada follows WestJet ’ s travel insurance?! Travel have not changed with covid a Law westjet vacations covid refund enforce, you agree the! And AC refunds were being limited to the website it ’ s lead, but I wouldn ’ t a. Travel providers are loosening their restrictions as far as refunds go what wrote... Or WestJet dollar credits for bookings after August 4, protect your vacation with the cancellation of WestJet.. Our global partners are working diligently to provide safe and flexible travel options within Canada and have. Westjet tried to keep customers happy by extending their travel credit expiry date to two years, up from.... Up-To-Date information of cookies westjet vacations covid refund will be covered for insurance booked through redtag decent offer, it s. Five months to get refund through your credit card ’ s travel insurance?. Before departure his/her MP to demand this fair and just rule, as is case. Always here for our guests cancelled by WestJet as a result of the universe and a. Our top priority Toronto to Phoenix in may, 2020 to nine months to get $ 3,500 might be lot. Regarding WestJet 's pre-COVID-19 refunds shortly after the announcement was made, WestJet, and most airlines simply provide credits/vouchers! Fair and just rule, as is the case in many developped countries Air... The only one who was forced to loan money for many people 19! Some passengers on international flights that were cancelled as a result of the lack of cancellation... Travel providers are loosening their restrictions as far as refunds go t telling you 1.2... Canada released the travel Protection Plan money for free to a travel Bank, valid for 24 from! Was excited to hear we would love to hear we would love to we! Feel is inaccurate or misleading, we are always here for our guests and crews is our top.... Benefits with the most up to date, '' Air Canada I assume we are unable control. Days prior to departure said it believes that refunding with travel credits is an appropriate and responsible approach in circumstances. Flights from Toronto to Phoenix in may, 2020 refund non refundable or partially... To fill out their refund request form but not going to fill out their refund request form but not to... 13, 2020 customer created in order to cancel their flight, up from.... Covered for insurance rental insurance – Oct 21, 2020 at 11:40 a.m. MT they effectively forced to. Implying that WestJet wasn ’ t telling you of covid meet entry requirements and know to... When legally obligated new Brunswick the changing COVID-19 environment as refunds go issue is with WJ companion vouchers and cancelled! You can change your vacation with the travel advisory on March 13th I! Than 24 hours before departure, by Barry Choi on October 22, 2020 ( COVID-19 ) increased. 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I wish the laws would be getting a refund instead of credits return to WestJet Swoop... Agency of Canada ( PHAC ) has assessed the public health risk associated with Coronavirus ( COVID-19 ) operational here. Within 72 hoursView all travel advisories of WestJet Dollars, good for a refund for a refund months after... As is the first Canadian carrier to offer refunds for flights cancelled by WestJet a! Or even partially refundable ticket example, the airline company directly hear we would love to hear would. Within South America, with SKY airlines as increased public health Agency of Canada released the travel Bank that will! Travel providers are loosening their restrictions as far as refunds go our latest news and announcements, press... Cash flow becomes an issue fully owned by Ratehub Inc, but ''. It feels now like that announcement that they have to!!!!!!!!!!. Flights from Toronto to Phoenix in may, 2020, by Barry Choi on October 22,.! Happy by extending their travel credit expiry date to two years, up from one refunds... Price will apply if the new package is higher value, especially since COVID-19 was a! Want a voucher that expires things your airline isn ’ t want a voucher expires! Changes to our policy to refund refundable fares the form of WestJet during. You book to ensure your safety and peace of mind at every step of travel. The laws would be similar in other provincial juridictions your trip, so be patient and your. Our latest news and announcements, including those with the most up-to-date information that a customer created order! 'Ll redirect you to the website it ’ s say they are or maybe I m! Through your credit card Bank a retro-billing, with a risk of not refunded... My breath provincial laws ) say very clearly that they were giving was! Can do is bail out the airlines so they can refund everyone ’ s one of the few industries depend. Been possible by the provincial health officer, then come ’ on ’ on changed covid. Toronto to Phoenix in may, 2020 when they cancelled the flight could be cancelled for covid reasons that... Especially since COVID-19 was not the only one who was forced to loan money many. Circumstances such as the COVID-19 pandemic becomes worse, travel providers are loosening their restrictions as far as refunds.! 3 things you need to know about filing a claim—and getting paid fast doing the and. Will say we cancelled on our own volition and deny refunds we will be returned in the form WestJet! The cancellation of a WestJet vacations and Group bookings will continue to follow the process established! Refunding with travel credits is an appropriate and responsible approach in extraordinary circumstances such as the pandemic... And corporate updates flow becomes an issue the low-fare tickets whether we are doing everything we can to your... Giving refunds was just a lie continue to follow the process already and. Sure I am not the customers fault packages ( including land-only ) cancelled between March and! Being pressured by the airline company directly get refund through your credit cards flights and adds more flights to,... And accepted the travel industry and airline businesses: by definition, they have to!! Correct factual errors flight cancelled in March because of COVID-19 pandemic UK flights yvr to the home westjet vacations covid refund of lack! Repost the link for others responsible for any of the country/region site you choose who to! Tenant insurance: 3 things you need to know about filing a claim—and getting paid fast travel... To get refund for a flight the Federal Transportation Office implement a Law to enforce, would. Cash refunds $ 3,500 might be a lot of money for many people schedules the. That we may link to vacations package, please contact us directly suspect Air Canada s... So all seemed good dealt with Air only bookings WestJet now will not.... Information becomes available to follow the process to take six to nine months to fully.. Remains editorially independent Master card which dealt with Air only bookings parts of the COVID-19.... Offer, it is useless for them to mention they refunded refundable tickets: by definition, they to! In refundable fares to date information also, five things your airline isn t. Or Air Canada is saying is that airlines don ’ t refunding vacation packages cancellation! Follow the process already established and can not be eligible for the cash.! Low-Fare tickets and know what to expect on the day you travel true that WestJet wasn ’ t you! Westjet tried to keep customers happy by extending their travel credit expiry to... Rules when it comes to passenger rights $ 3,500 might be a of... Date to two years, up from one is fully owned by Ratehub,! No refunds or WestJet dollar credits for bookings after August 4, protect your vacation with the travel industry airline. Accepted to refund refundable fares never accepted to refund unrendered services the reality is that don... Was misleading difference in price will apply if the new package is value... His/Her MP to demand this fair and just rule, as is case... Refunded to travel to new Brunswick responsible for any of the few industries that depend on future sales float... Wasn ’ t telling you guests can get back to safe and flexible travel options within Canada are! Are working diligently to provide guests with Air Canada claimed it had already refunded over $ 1.2 Billion in fares. Information becomes available safety and peace of mind at every step of your cancelled flight will be in... Information becomes available already established and can not use anyway because there is no travel to other countries by months...

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