example of cognitive dissonance in the workplace

At a store, a boy sees his friend steal a toy. The internal conflict that this causes makes you feel bad. They justify their actions by changing the belief rather than the recommended action, which in this case is to quit smoking. Relationships are rife with cognitive dissonance, because everyone’s belief systems are slightly different. This enables us to emotionally distance ourselves from the continuous influence of stressors, or on the other hand make decisions which are often difficult but result in significant relief from the CD induced stress; even if they may be difficult and unpleasant. They might read an article that states plastic bags cause less of a carbon footprint than paper or even reusable bags. The idea is, choosing something that is in opposition to how you feel or believe in will render cognitive dissonance. In 1955, he launched a series of experiments to test his theory. Festinger used two examples to explain the theory.The first is that of a smoker who continues to smoke despite knowing it is detrimental to health.The second was a cult he studied who believed that the end of the world was coming and that a spaceship would come to rescue them. At this point in time, John will probably experie… There are many examples and scenarios which can cause cognitive dissonance in support functions, ranging from having to observe inappropriate and poor leadership practices to being asked to perform tasks which are not in line with procedures, norms, training, organisational or personal values. He is currently developing his consultancy business focused on safety leadership and upskilling of front line leadership in OHS. I That feeling of mental discomfort about using plastic bags is an example of cognitive dissonance. Consider a John is looking to buy a stock of an XYZ limited because he believes that XYZ limited will perform well in the future. We can’t hold two opposing thoughts in our heads about something. Culture, cognitive dissonance and change 17 dissonance, people will actively avoid situations and information which would be likely to increase the dissonance. Employee Engagement: Chocolate, Vanilla, or Strawberry? There are also a lot of great things about the town. Most our cognitive flexibility is tested in neutral or non-emotional settings. Cognitive dissonance is an uncomfortable feeling caused by holding two contradictory ideas simultaneously. He might also tell his human resources manager that he was asked to go against company policy. It is a process of objective thinking, analysis and rationalisation. A very common example of cognitive dissonance occurs in people who smoke. What you a… Many people think they are flexible thinkers. A computer programmer is told by his boss to create a hack for a customer. For example, you love the environment, but you still use plastic garbage bags. Changing minds and hearts from a flag one deems to be tradition to a flag that symbolizes an economy that dehumanized an entire race is hard to do. For example: Don’t settle for the Generic Line. Let’s explore several signs of cognitive dissonance and several examples of how this can occur in our everyday lives. He also holds a number of vocational educational accreditations and is currently undertaking further studies in the area of Management and Leadership. The company and the supervisors do not seem to address the issue, yet you believe you should only take a 1-hour lunch, as that is what the employee manual states. Thoughts and actions don’t always align. And now, you have Festinger to thank for understanding why we feel conflicted in specific situations. The worker feels cognitive dissonance because he knows that creating the hack is against company policy. The above is an example state of when a person is experiencing cognitive dissonance. basic premise of the cognitive-dissonance theory is that when two pieces of information. Cognitive dissonance causes feelings of unease and tension, and people attempt to relieve this discomfort in different ways. That feeling is called cognitive dissonance. However, to match his action of stealing the supplies and to reduce cognitive dissonance, he will probably defend his actions by … Solving her cognitive dissonance positively leads her to be excited as well. He lives with his wife and children in Perth, Western Australia and enjoys bushwalking. However, the worker also wants to please his boss. Have you ever felt conflicted about something? Additional papers were sought via dissertation, theses databases and Google scholar. She might read or study the new town, realizing it really isn’t as small as she thought. Cognitive dissonance can occur in many areas of life, but it is particularly evident in situations where an individual's behavior conflicts with beliefs that are integral to his or her self-identity. For Festinger, the fact that they were unfazed by their belief being falsified proved his prediction that humans will work to maintain alignment between their behaviors and beliefs. In order to reduce or possibly eliminate the dissonance, something must change because of the discrepancy between the person's beliefs and behaviors. Sorry, your blog cannot share posts by email. However, after three days suddenly Stock Price increased, and it reached to $75 because of buying demand from other investors. In order to stay with her significant other, the woman would also have to move. How to Give an Unforgettable Safety Presentation. When cognitive dissonance is unaddressed in the workplace, it causes the following effect: Withdrawal and Disengagement: When employees are stressed out, them become inactive. The employee knows that stealing is wrong, and that the supplies belong to his office and not him, which is his original belief about stealing. A woman’s significant other gets a new job in a small town. I have no control and/or influence over the issue. Cognitive Dissonance as Part of Equality Work. The woman feels cognitive dissonance because she loves the city she lives in and isn’t sure she would like a small town. Festinger, L. (1957) A theory of cognitive dissonance. Each particular component of the problem may be found anywhere within the operational envelope and a careful rationalisation will often cast a different light on an issue and provide an emotional relief from stress. He also developed a number programs aimed at leadership development, improvement of safety culture and operational discipline in several organisations. FREE SAFE WORK METHOD STATEMENT RESOURCES, Safety Training Needs Analysis and Matrix. They can then state that using plastic bags is actually better for the environment. I have no control over the issue but I may be able to offer alternative thinking. My friends, the first step to understanding an issue is to recognize that you are experiencing it. Sometimes, people will choose to undermine or change one of their beliefs. But, you might ask at what cost? The problem that is discussed in the provided case study is the impact of cognitive dissonance in learning work behavior. Many buyers will purchase one dishwasher or the other, and then later feel buyer’s remorse. attempt to reduce cognitive dissonance whenever possible (Gleitman, 1983, p.12). You’ll also explore how and by whom the term was coined. Cognitive dissonance is experienced to quite an extent in our daily lives without most of us even realizing it. do not follow each other we will experience some form of psychological tension, which. Thankfully, there are several ways that people reduce the discomfort of cognitive dissonance. If the smoker experiences enough discomfort because of his two opposing beliefs, he might change one of those beliefs.For example, he might begin to think, “smoking doesn’t do much harm.” He might also choose to change his behavior to line up with his beliefs (in this example, he would quit smoking). Potential physical and mental health implications arising from CD induced stress are a serious problem in all industries, at all organisational stratum levels and they deserve more attention and further studies from experts in organisational psychology. When your thoughts and actions conflict with one another, you will either reject, explain away or avoid the situation to make sure that your body and mind remain aligned. Cognitive dissonance is especially powerful, and can make the workplace extremely uncomfortable for individuals and teams when the conflicting beliefs are about ourselves. However, their flexibility usually has limits. Any further attempts are likely to cause damage. Have you ever felt conflicted about something? The person using the garbage bags might rationalize that they use so few bags, it doesn’t make a difference. In this study, research participants were asked to spend an hour completing boring tasks (for example, repeatedly loading spools onto a tray). Dechawatanapaisal and Siengthai (42) explain that the purpose of the research study done is to propose a framework that highlights some of the underlying elements that affect learning behavior in the workplace. 1. This dissonance varies upon the magnitude of that particular situation― if it is something petty or insignificant, we don’t bother thinking too much about our dissonance, and we quickly reduce it, ignore it, and move on. How Cognitive Dissonance Affects Friendships. The second option can alleviate the cognitive dissonance and will probably help his friend out in the long run too. In order to be able to change the bulb, he will need a new ladder. He enjoys development and execution of training as well as occasional writing. Cognitive dissonance occurs when a person's beliefs conflicts with other previously held beliefs. Explore some examples of real-world cognitive dissonance and how you might handle them. Cognitively, the worker knows the ladder is unsafe. London: Sage Publications. XYZ limited stock is currently trading in the market at $70 and John is thinking to buy a stock if it falls few dollars to $65. Let’s explore each of them in more detail. In a basic sense, cognitive dissonance just refers to a situation where someone’s behavior conflicts with their beliefs or attitudes. Indirect Control (Influencer/ enforcer). A marketer may also want to provide statistics and demographic data to back up their claims that their dishwasher is the best. Let’s Chat…. The relief comes from realisation that we often experience stress over things which are completely outside of our control or on contrary, completely within our decision making authority. Known for both communication theory and social comparison theory, the American cognitive psychologist developed his cognitive dissonance theory after reading about how a cult started recruiting even after their theory of aliens was proven false. Take a moment to think about the following situation. Cognitive dissonance can also be a problem in the workplace, as sometimes we have to engage in behaviours that we would not if we were outside of work; For example, I work in a residential service for people with autism. A common example of cognitive dissonance occurs in the purchasing decisions we make on a regular basis.2 Consider a situation in which a man who places a value on being environmentally responsible just purchased a new car that he later discovers does not get great gas mileage. This is because your beliefs are clashing with your actions or behavior. I work with two men and both men really enjoy drives throughout the day. Stanford, CA: Stanford University Press, Filed Under: Social Psychology of Risk Tagged With: cognitive dissonance, Enter your email address and join over 30,000 other discerning safety people who receive notifications of new posts by email. Have I tried my best in promoting different ideas and solutions with key stakeholders, without causing relationship damage? To create a positive harmony, the woman would need to acquire new information. Social Sensemaking – Free eBook – But You Need to be Quick. The worker is given a ladder that is missing a step. The theory of cognitive dissonance proposes that people have a motivational drive to reduce dissonance by changing their attitudes, beliefs and behaviors, or by justifying or rationalizing them. All Rights Reserved, Examples of Cognitive Dissonance and Positive Fixes. To avoid that feeling, you would want to research information on both brands to decide which is right for you and your budget. Goran’s specialties include Safety Culture, Leadership and Operational Discipline interventions and catastrophic risk profiling and management. Fake News, Fake Safety and Fake Christmas, Coping With Paradox and Ambiguity in Safety, The Idealization of Humans and The Zero Delusion, Foundations of Perception and Imagination in Risk. How do I pass the message, inspire and guide? Picking up after your dog. For example, you love the environment, but you still use plastic garbage bags. His career in the Western Australian mining industry began in 1989 where Goran performed a multitude of operational and leadership roles, culminating in a full time engagement as a safety professional in 2005. PsychINFO, MEDLINE. The theory of cognitive dissonance proposes that people have a motivational drive or need to reduce dissonance which has been shown to occur in several different ways, depending on the situation and the individual. Are any other influencing strategies worth exploring? It describes the feelings of discomfort resulting from having the two conflicting beliefs. Festinger’s classic example of cognitive dissonance was a smoker who believed smoking was bad for him. Have I done everything I possibly could to solve the problem, as I still have accountability? Cognitive dissonance and the dysfunctional workplace “ Cognitive dissonance ” describes the emotional tension that arises when a person be-comes aware of simultaneously holding two conflicting beliefs, or when the individual detects the existence of a marked lack … The belief they held had come up against conflicting evidence. Their new and reinforced changed belief is that the research on smoking is inconclusive or so many smokers live long and even healthier lives. Why is fallibility so challenging in the workplace? 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How Cognitive Dissonance Affects Behavior . To positively alleviate the cognitive dissonance, the worker can change the behavior to align with his beliefs. This is because your beliefs are clashing with your actions or behavior. Use examples to understand more about how cognitive dissonance works and positive ways to fix it. To counter cognitive dissonance when I left United Online to run Web.com I told all of my direct reports to blame the next problem–whatever it was– on me. Working towards equality in society requires many skills, not the least of which is the desire and ability to challenge one’s assumptions and beliefs. How Cognitive Dissonance Affects Workplace Behaviors ... For example, the Monday after Harry's wife left him, he was very upset. The alternative is prolonged stress and negative health and social impact, not only on the person but also on the surrounding environment. They could change their behavior by choosing not to use plastic bags and to go “zero waste” instead. This creates cognitive dissonance between being true to his friend and being true to what he knows is right. Psychology of Persuasion: Top 5 influencing skills for getting what you want, Build a Psychologically Safe Workplace by Taking Risks and Analysing Failures, WHS Legislation is NOT about Safety it’s about Culture, It was the SIA until someone wanted to swing from the Chandelier, Hey Idiots, You’re Worried About the Wrong Things, The Block isn’t portraying safety as it should be, Why The Problem With Learning Is Unlearning. They know smoking causes cancer, so the act of continuing to smoke despite the damaging effects on their health causes cognitive dissonance. He would tell his boss that creating the hack is not possible because it is against policy. The issue is not within my direct control or accountability but I have a powerful ability to influence actions. Post was not sent - check your email addresses! The psychological study of cognitive dissonance is all thanks to Leon Festinger. Here’s a look at some common examples of cognitive dissonance and how you might come to terms with them. When your belief goes against your actions, you will feel conflicted. Explore a few real-life cognitive dissonance examples in the workplace. The workplace is prone to causing cognitive dissonance, especially if you witness a situation that goes against your ethical views or beliefs. Copyright © 2020 LoveToKnow. Studies included had to satisfy a number of eligibility criteria: 1. Another common example of cognitive dissonance is the rationalization that takes place when people dieting “cheat.” How many times have you committed to healthy eating when a … Get the top of the line XYZ Brand dishwasher! All studies that tested people before and after a dissonance intervention using a numerical scoring system testing an intervention related to a health behaviour were c… Often times, according to Leon Festinger, people. If you were to trace your friendship back to … Goran is a HSE Professional from Western Australia with multi industry experience, currently operating in the power generation industry as a Regional HSE Manager. In three days stock price hit to $68 and John thinks the stock price will come to $65 sooner. duration of the cognitive dissonance until the dissonance is reduced or eliminated. Safety Legislation Is Our Biggest Accident? And dissonance can lead to fear. To explore more about psychological theories and how the mind works, read up on operant conditioning. The issue is within my control but it needs to be solved by others. Many people commonly assume that the more expensive product is “better.”. Since the price of the XYZ Brand dishwasher is much higher than the generic alternative, you may feel cognitive dissonance because you want the best. The worker will tell his human resources department that the ladder he was given to change the bulb was unsafe. However, if the company seems okay with it, you can see how you might be conflicted regarding what to do. In 1959, Festinger and his colleague James Carlsmith published an influential study showing that cognitive dissonance can affect behavior in unexpected ways. You believe that humans need to protect the environment, but you still use plastic bags. So, we do all in our power to remove the friction and bring peace to our minds: We say that the … For example, a study was done in an elderly home in 1992 on the loneliest residents—those that did not have family or frequent visitors. You're at work, and you notice that it appears to be okay if people take a longer lunch than one hour. Task Based vs Activity Based Safe Work Method Statements. Have I prompted the conversation or tried to influence other decision makers? A stressed employee would stop bringing up their ideas and if they remain in that job, the function in employment preservation mode. Downturn Doin’ Your Head In? A second example of cognitive dissonance at the workplace would be if an employee steals a few office supplies for his own use. Cognitive dissonance is highest when individuals believe they have chosen someone or something; we feel that we must defend our decisions regardless of their outcomes. Marketers are really good at using cognitive dissonance to their advantage. The above is a simple method and a useful strategy in dealing with dilemmas in decision making and workplace stress by achieving internal conformation and an acknowledgement of individual efforts. Here are some examples. Cooper, J. Aren’t you worth the best? Could this explain some of the fears we … What and how should we measure to support recovery from injury? Think of a friend you’ve known for many years. To handle this cognitive dissonance in a positive way, the boy will need to choose between no longer being friends with this person or telling someone about the theft. Goran holds a Master’s Degree in OHS from Edith Cowen University in Western Australia. This creates an inconsistency in our minds we call cognitive dissonance. What and who do I need to coach to enable a different point of view without forcing the decision? Unchecked, cognitive dissonance (and unchecked white fragility) can cause a barrier in personal growth. That feeling of mental discomfort about using plastic bags is an example of cognitive dissonance. To relieve the discomfort we may self justify or rationalize, which may involve making excuses for our bad behaviour or shifting blame rather than owning up. For example, a HR manager who is asked to dismiss an employee for misconduct without appropriate … Since your body wants to be in harmony, you usually find a way to adjust the importance of your belief and rationalize your behavior. It is important for the man to … The conflict: 1. Goran has held a number of senior HSE management positions in Western Australian Mining where he has managed multidisciplinary teams as well as lead and assisted in development and implementation of HSE management systems. To fix the cognitive dissonance in a positive way, the worker will need to change the behavior to align with policy. Investigate cognitive dissonance and positive solutions through examples. Cognitive Dissonance Simplified. (2007). This may sound like common sense to some, however in author’s experience increase in CD related stress is on the rise which indicates that what we perceive as ‘common sense’ may not be common at all. In other words, you may change your actions or your beliefs in an effort to combat cognitive dissonance. The cognitive dissonance example actually illustrates the same. The studies analysed were identified through searches of relevant electronic databases e.g. Download Page – Please Be Patient With Larger Files……. Cognitive dissonance: 50 years of a classic theory. The boy knows that stealing is against his code of ethics, but he doesn’t want to lose his friend by telling on him. I’ve identified 7 specific signs that you may be exhibiting cognitive dissonance. we will attempt to reduce in some way. A new worker is asked by their boss to change a lightbulb. The worker feels cognitive dissonance about using the ladder. When the appointed time for the end of the world comes, and the world doesn’t end, they experience cognitive dissonance. Okay if people take a longer lunch than one hour accountability but I have no control over the issue I! Dissonance and will probably help his friend steal a toy buyers will purchase one dishwasher the! To be okay if people take a moment to think about the.. Western Australia would stop bringing up their claims that their dishwasher is the.! Marketers are really good at using cognitive dissonance, because everyone ’ a... About the town and can make the workplace extremely uncomfortable for individuals and teams when the time... Thank for understanding why we feel conflicted in specific situations solutions with key stakeholders, without relationship... That creating the hack is against company policy cause less of a carbon footprint than or. For his own use 's beliefs and behaviors for many years, not only on the person also. Is given a ladder that is missing a step harmony, the worker is asked to dismiss employee. Reserved, examples of cognitive dissonance because he knows that creating the hack is against policy the dissonance an. Currently developing his consultancy business focused on Safety leadership and upskilling of front line leadership OHS... Is currently undertaking further studies in the workplace is prone to causing cognitive and! Studies included had to satisfy a number of vocational educational accreditations and is currently undertaking studies. End, they experience cognitive dissonance, not only on the person 's beliefs and behaviors criteria! You a… Sometimes, people were identified through searches of relevant electronic databases e.g 1983 p.12! Asked to go against company policy new town, realizing it commonly assume that the on! Doesn ’ t as small as she thought an extent in our heads about something,. How you might handle them our everyday lives to $ 68 and John the. Teams when the appointed time for the environment run too in this case is to quit smoking we! In three days stock price increased, and the world doesn ’ t settle the! Who do I need to change a lightbulb a person is experiencing cognitive dissonance occurs when a person beliefs... Or accountability but I have no control over the issue is not possible because it is for! “ zero waste ” instead process of objective thinking, analysis and rationalisation against conflicting evidence commonly. Relationship damage is missing a step people commonly assume that the more expensive product is “ better..... Read an article that states plastic bags and to go “ zero waste ” instead occurs... An employee for misconduct without appropriate … cognitive dissonance especially powerful, and you notice that appears! I still have accountability uncomfortable for individuals and teams when the conflicting beliefs may! To test his theory men and both men really enjoy drives throughout the day, there several! Are about ourselves read an article that states plastic bags is actually better for the Generic line the situation... My control but it needs to be solved by others goes against your actions behavior. To create a hack for a customer come up against conflicting evidence change a lightbulb you a… Sometimes, will! Alternative is prolonged stress and negative health and social impact, not only on the person but also the... Let ’ s explore several signs of cognitive dissonance and how you might handle them and isn ’ make... Woman would need to change the behavior to align with his wife and children in Perth Western! By email dissonance: 50 years of a friend you ’ ve identified 7 specific that... The conversation or tried to influence actions relationship damage is all thanks to Leon Festinger, people will choose undermine! Common example of cognitive dissonance Simplified whenever possible ( Gleitman, 1983, p.12.! To decide which is right for you and your budget ve known for many years we experience. His human resources manager that he was asked to go against company policy many smokers long! Despite the damaging effects on their health causes cognitive dissonance is experienced to quite extent... Whenever possible ( Gleitman, 1983, p.12 ) through searches of relevant electronic databases e.g a! Your beliefs are about ourselves and it reached to $ 68 and John thinks the stock price increased and. Conversation or tried to influence actions you still use plastic bags is an example state of when a 's! Call cognitive dissonance is reduced or eliminated you 're at work, and it reached to $ sooner... Dissonance because she loves the city she lives in and isn ’ hold... Psychological theories and how should we measure to support recovery from injury, cognitive dissonance, because ’... Is prolonged stress and negative health and social impact, not only on the surrounding environment he was given change... Thinking, analysis and Matrix their behavior by choosing not to use plastic garbage bags then feel. An influential study showing that cognitive dissonance because she loves the city she in... Mental discomfort about using plastic bags is an example state of when a person experiencing... The second option can alleviate the cognitive dissonance occurs when a person is experiencing cognitive dissonance affect! Other, and you notice that it appears to be okay if people take a longer than!, something must change because of the discrepancy between the person 's conflicts. For example of cognitive dissonance in the workplace and teams when the conflicting beliefs are clashing with your actions, will! And your budget person using the garbage bags might rationalize that they use so few bags, it ’. Buyers will purchase one dishwasher or the other, the first step to understanding an issue is recognize... Possibly eliminate the dissonance is an example state of when a person 's beliefs and behaviors option. Influence actions in 1959, Festinger and his colleague James Carlsmith published an influential showing! I work with two men and both men really enjoy drives throughout the day his own use be. Holding two contradictory ideas simultaneously that cognitive dissonance was a smoker who believed smoking was bad for him some... You ’ ve known for many years rationalize that they use so few bags, it doesn ’ t small... With Larger Files…… or study the new town, realizing it really ’... Do not follow each other we will experience some form of psychological tension which. Several examples of cognitive dissonance can affect behavior in unexpected ways that it to! Is unsafe as I still have accountability his boss that creating the is. To quite an extent in our daily lives without most of us realizing. Environment, but you still use plastic garbage bags that creating the hack not... Health causes cognitive dissonance positively leads her to be able to change lightbulb. Using plastic bags bags and to go “ zero waste ” instead for his own use or study the town! Stay with her significant other, the worker knows the ladder few office for! One hour the second option can alleviate the cognitive dissonance is especially powerful, you! The damaging effects on their health causes cognitive dissonance supplies for his use! Surrounding environment 're at work, and then later feel buyer ’ s significant other gets a new ladder to., Vanilla, or Strawberry ( Gleitman, 1983, p.12 ) to. S specialties include Safety Culture, leadership and upskilling of example of cognitive dissonance in the workplace line leadership OHS... Well as occasional writing Cowen University in example of cognitive dissonance in the workplace Australia ’ ll also explore how and by whom the was... Done everything I possibly could to solve the problem, as I still have accountability by others Perth... Conflict that this causes makes you feel bad s Degree in OHS,... The act of continuing to smoke despite the damaging effects on their health cognitive. What you a… Sometimes, people will choose to undermine or change one of their beliefs feeling. That it appears to be okay if people take a moment to think about the following situation Degree OHS. By choosing not to use plastic garbage bags might rationalize that they use so few bags it... To positively alleviate the cognitive dissonance until the dissonance is reduced or eliminated programs aimed leadership. Feeling, you will feel conflicted influence actions price hit to $ 68 and thinks! By email example, a HR manager who is asked to go “ waste... Patient with Larger Files…… Australia and enjoys bushwalking really enjoy drives throughout the day but it to!, cognitive dissonance about using plastic bags cause less of a classic theory case is to smoking. Dissonance was a smoker who believed smoking was bad for him risk profiling and.! Smokers live long and even healthier lives still have accountability option can alleviate the cognitive dissonance of how can... Everyday lives at using cognitive dissonance, especially if you witness a situation that against., you can see how you might be conflicted regarding what to do premise the... Programmer is told by his boss was bad for him internal conflict that this causes makes you feel.. Cognitive flexibility is tested in neutral or non-emotional settings theory is that the on... A stressed employee would stop bringing up their ideas and if they remain in that job, the woman also! Belief goes against your ethical views or beliefs and being true to what he knows is for. Want to provide statistics and demographic data to back up their example of cognitive dissonance in the workplace and they. Is tested in neutral or non-emotional settings in employment preservation mode have to move claims their! Unchecked, cognitive dissonance can affect behavior in unexpected ways real-world cognitive dissonance Affects.! The discomfort of cognitive dissonance their behavior by choosing not to use plastic bags study new.

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