aeromexico not giving refunds

Thank you, US Business Traveler. If the travel agency doesn’t receive an answer from AM after 60 days via BSPlink, the GSA (Discover Office) can request AM to check refund application status together with the corresponding BSP form. But, again I would go back to AM and POLITELY request that the validity be extended, or that you get a refund. We have been put on hold and then hung up on over ten times. I'd like to register for offers, product promotions, and services from Aeromexico Login; We use our own cookies and third party cookies to both improve your experience on our webpage and show you ads related to your browsing. These Airlines Are Giving Travelers Coronavirus Refunds. I suspect I am one of very few people who have been able to get a refund from Aeromexico. What I am not understanding is did Aeromexico never offer an alternative (ta && ta.queueForLoad ? Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information, http://www.aeromexico.com/us/about-us/aeromexico-corporate/press-room/information/aeromexico-informs/bad-conditions-of-weather-on-new-york-washington-alert.html, http://www.tripadvisor.com/pages/forums_posting_guidelines.html, United Electronic Travel Certification Expiration Dates, Entering the USA via mexico with an european passport, BA flight LHR to Abu Dhabi May 2021 cancelled, Bringing Computer to canada (student Visa). I'm out $1200 unless my bank agrees to reverse the charges. Act of God, whatever. Close. Just got off the phone to them and they're saying it's a blanket policy to not issue refunds. The Discover office is to contact [email protected] at AM HDQ in MEX. By using our Services or clicking I agree, you agree to our use of cookies. And oh, by the way, I would have to pay the difference between the original ticket price and they ticket price of a different date----which was $500 more than the original ticket price, because the only tickets they had available were during the high season. Members who are extremely knowledgeable about this destination and answer travellers’ questions frequently. Continue your visit to www.tripadvisor.com. Then insist on a refund. They said a refund was not an option. Maybe it's better for you guys in the US and the DOT forces the refunds, but not so in Canada. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. To review the Tripadvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html. While that office is listed as a ticket office, I'd be surprised if there wasn't staff whose English is excellent *and* perhaps could act as a liaison between you and their Head Office. The United States is expanding travel restrictions. If the issuance day was March 2013 then that would indicate the expiry of the ticket. If denied a refund, file … I am so frustrated with this company right now. AeroMexico. If anyone has information that can help us I would greatly appreciate it. These things happen. I was SUPER annoyed at their customer service too as each person you get on the phone just either hangs up , puts you on hold or just doesn't know the answer when you confront them. We knew it was a battle we would just not win and We did try to go through our bank to get a refund but unfortunately it has be within 3 months of payment and it's a little over that. They can control the whole situation and have no consequences!! wow, I am also so sorry you had to experience that!I am just black and blue trying to fight with airlines. How to Cancel a Flight on Aeromexico Everything that you need to know about Aeromexico cancellation policy. This is the version of our website addressed to speakers of English in United Kingdom. Stories of consumers seeking refunds being stiffed or hassled by airlines, hotels, cruise lines and tour operators have been piling up. Document your cancellation and attempt for a refund. Not my fault. AeroMexico flights paths and frequencies are severely limited until June 30. At which time, he put me on hold and left me there for 45 minutes. If you choose to continue, we will consider that an acceptance of cookie usage. Finally, I hung up and called back. Airlines are also allowed to hold a reservation for 24 hours, without payment, to satisfy this rule, but most will just make you pay first and ref… Non-refundable tickets- Passengers who purchase non-refundable tickets are generally not entitled to a refund unless the airline makes a promise to provide a refund. NO ONE told me this when I talked to them originally. Not Aeromexico's fault. We have been given several email addresses and were told to file a complaint but the email is returned as "undeliverable." So they said they would rebook my flight at a different date but they were sold out until the end of the month. Instead, … After a lengthy email exchange citing European airline laws and hours on the phone speaking to reps and supervisors, I took my battle with Aeromexico to Twitter. Refunds. Refunds required despite the “unprecedent impact” of COVID-19. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-56712482', '');}, 'log_autolink_impression');flight originated so I don't think there is another flight involved. Well, I called back three weeks later to rebook it, and he said that I only had two days to rebook the flight, that time had passed, they were taking my money and they would not be giving it back. Okay, AM623, IAD-MEX does appear to have been cancelled on 2/13/14, o in FlightStats the status is "unknown" which in this case would indicate a cancellation. I understand the confusion between the words booking and date of travel. Can’t add bags in advance Aer Lingus/BA - true? Determine your rights from South Korean law. My partner and I have / had a trip booked with Aeromexico (YVR-LIMA) that was originally booked for MAY 2020 but due to covid it got changed. The same jerk answered the phone. The guy on the phone was *extremely* rude though I was trying to stay calm and cordial with him. I'm in the exact same boat and feel so helpless... My flight was initially changed and then cancelled in May also. We were not told we would have to fly within a year of the original purchase or we would not have cancelled our original flight. Also, if you want to cancel an existing reservation, you won’t face a cancellation fee. How do I effectively communicate with an airline? Testing positive for Covid on arrival in Japan, Transiting Heathrow Airport during Covid times, United Airlines refuses to give refund for cancelled tickets, stopover at KL LCCC will we need to exchange money. Sorry to be the bearer of bad news... Good luck and if you do get anywhere, it would be great if you could please share how you achieved a result! Re: Aeromexico will steal your money and refuse to give it back. Buy now or later? I mean I never got to the point of contacting the CTA but on our side of the border has decided it's not forcing anyone to issue refunds, just be accommodating with the vouchers. Act of God, whatever. We hope you'll join the conversation by posting to an open topic or starting a new one. r/Flights is a part of the r/travel community primarily focusing on flights, airlines, airports, frequent flyers, and general flying information. My question is, if we want to get a full refund from the airline , is that possible? Press question mark to learn the rest of the keyboard shortcuts. Swiss has also removed most references to getting a refund for canceled flights from its website.. Qatar also no longer mentions the option of getting a refund should your flight be canceled. I am having a similar problem with Aeromexico. We rebooked for SEP 2020 and now the flights got changed AGAIN , all due to Covid 19. Each person we had on the phone told us a different version of what we will get and even when emailing them we just got a "You should be so lucky we given giving you an option to rebook" kind of attitude. To check if a Aeromexico Airlines ticket is refundable, go to Aeromexico Airlines's website https://aeromexico.com/es-mx and enter the ticket or document number and the Aeromexico Airlines will display refund eligibility and information. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-56702009', '');}, 'log_autolink_impression');flight, departure and return date changes as long as they are requested on the dates mentioned in this document. Then if that was not suitable to the OP they would go the voucher route. Well, the day of our flight, there was a major North Eastern snowstorm. Last week, I wrote about my upcoming round-the-world trip, which I had been planning for several months (here’s the story). It might be worth looking into what the aviation laws are in Canada (for instance, in the EU, we have Article 7 of European Commission Article 261). I tried to do a name change for the other two passengers who did not want to contract Zika Virus as they are trying to get pregnant. Pros: Intertainment Cons: Buying a ticket with connecting flight and having 2 diferent airlines combined can get wrong information to customers. 112 West 34th Street #110, New York,, NY 10120. I can't find any bulletin regarding Feb 13's cancellations but here's one from the week earlier which outlines their policy - http://www.aeromexico.com/us/about-us/aeromexico-corporate/press-room/information/aeromexico-informs/bad-conditions-of-weather-on-new-york-washington-alert.html. At the end of the day , we don't want to lose $1500. The guy said I had 10 months to redeem it. I just want a refund or a flight! So, I called them to see how they were going to handle it. Unfortunately , we had to just go with the option of getting an open ticket but we are not happy about this. The trick is to WAIT until you see your reservation shows “cancelled”. Read AeroMexico’s COVID-19 approach and policy. Other North and South American Airlines - Aeromexico refuses to refund, any guidance? Refunds are permitted only if your flight is cancelled". The only reason I can see AM not honoring the remaining value of the ticket is if you had purchased the ticket almost a year in advance/ See "Should the passenger decide to not use the ticket, it will have validity for 1 year from issuance day". Then if that was not suitable to the OP they would go the voucher route. Press J to jump to the feed. With the vast majority of flights to and from the UK now having been cancelled, millions of passengers on Ryanair, easyJet, British Airways and other airlines are entitled to … I've submitted by email exchanges, my twitter screenshots and articles from European laws as part of my case. What I am not understanding is did Aeromexico never offer an alternative flight to the OP? Aeromexico will steal your money and refuse to give it back. What's with these screwy ticket prices? I think that's poor customer service, but okay. Do not hit that “cancel / Voucher” button as it would be you that is requesting the cancellation and not the airline. Basically, they've done everything possible to completely screw me over. Not Aeromexico's fault. Coronavirus flight cancellations: refunds, losses and insurance This article is more than 7 months old. It can be a different route, and the new booking will be nonrefundable. On that note, I really hope you booked on a credit card and can at least pursue this as a final option for putting in a claim. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-56702799', '');}, 'log_autolink_impression');flight, there was a major North Eastern snowstorm. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Tickets purchased before June 15, 2020 can be rescheduled for anytime before April 30, 2021. I explained this and asked to speak to a manager or supervisor. I would have thought they would have said the next flight we can get you on is February whenever. I would have thought they would have said the next flight we can get you on is February whenever. These things happen. ... Just got off the phone to them and they're saying it's a blanket policy to not issue refunds. There’s a reason more people are asking for a refund on a nonrefundable ticket: More people are buying them. Edreams scam?, did you get your money back? This topic has been closed to new posts due to inactivity. Absolutely nothing in the email about the hurricane/refunds/credit. Did you check with the terms and conditions? They made it very clear I had up to ten months to rebook it at no charge except for any difference in the ticket price. If there is any problem at all, even if it's not your fault. Fine. EVery flight out of our city was cancelled. We tried to book a flight using our credits only to be told they would be expiring. These things happen.". They're now completely ignoring me via email. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-57368676', '');}, 'log_autolink_impression');flight and were told we had to re-book within a year of our original purchase. Based in Mexico City, Aeromexico is a flag carrier airline which offers scheduled flights to its passengers to more than 90 destinations. Air Travel Queries: accessibility,wedding dresses,travelling with children. For a full list of Travel Advisories, please visit https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/. Its so sad and annoying! That's not good.. Perhaps, have you tried their one New York City office? They say no and they will only provide a free change but have to pay 15$ to rebook (haha) but is there any way to go about getting our money back? Do NOT book through Aeromexico for any reason. Even if the ticket is not refundable, a traveler could cancel his or her itinerary and apply the value to a future Aeromexico Airlines flight. 6 Feb. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-56699919', '');}, 'log_autolink_impression');flight to a Central American destination early this year for a nice midwinter vacation with my husband. Good luck with everything!! Again, so sorry to hear! The flight from your North Eastern city was cancelled due to a snow storm,so you missed your Aeromexico connection.Was this on 1 ticket,or 2 separate tickets.This will make a difference to the answer you will get.If you are on 1 through ticket,then Aeromexico needs to review their position.This does not apply to 2 separate tickets. More people are asking for refunds on nonrefundable tickets. They said a refund was not an option. I really hope you can at least get something back and I hope going through your credit card company helps. My friends and family were concerned about me going to Asia amid the Wuhan coronavirus outbreak. The airlines do not have to refund if it is the customer who cancels hence the “cancel / voucher” button on reservations. I booked a (ta && ta.queueForLoad ? After a few weeks of emails and reminders, they finally sent the $1,500 by money order and it arrived yesterday. Should the passenger decide to not use the ticket, it will have validity for 1 year from issuance day, fee will still be waived. I hope it works. These Airlines Are Giving Travelers Coronavirus Refunds. “Booking nonrefundable flights can be an excellent way to save money,” says Stan Sandberg, co-founder of TravelInsurance.com, a travel insurance site. Covid PCR test by Boots the chemist (UK only). However, it might be useful to be aware of this if you're able to submit a credit card claim. Unfortunately even having the docs doesn't always work out. Fine. That was actually very helpful. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-56717481', '');}, 'log_autolink_impression');flight to the OP? Alien Travel to USA via Europe with US citizen child. Some airlines have cancelled up to a quarter of flights as passenger numbers drop. We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. I purchased a one-way ticket on May 9, 2012 from Cancun to New York (flight number 580, leaving Cancun City on Tuesday, May 29 at 7 am). In his reply email, he asked me not to send any of my emails to the airport since they were not involved. United’s new schedule change policy — requiring you to wait a full year for a refund — is a perfect example. Otherwise, it's not looking like Aeromexico have any intention of refunding any money whatsoever. Julia Morales was all set to take a weeklong vacation to Mexico when coronavirus hit. There is 1 important piece of information missing here. I don't want to take action yet before knowing what I can do first. more. If you are booking a ticket for travel within, from, or to the United States, U.S. Department of Transportation (DOT) regulationsstate that you are entitled to a full refund on non-refundable tickets within 24 hours of booking as long as your flight is at least 7 days away—with no cancellation fee. Spirit Airlines doesn’t have a date-specific change policy for refunds and cancellations. … Spirit Airlines. Airlines must fully refund airfare to passengers whose flights have been canceled during the outbreak of Covid-19, the U.S. Transportation Department ordered on Friday. - Originally Posted by tkelvin69 Do the same as describe in this thread. We have been told to contact Customer Relations but when we call, we are told there is no one that can help us because the supervisors don't speak English. Volaris canceled her flight. Im sure if there is anyone that has a similar experience? Not only did they change the flight, then cancel it but they then updated their terms to not allow refunds for flights before July. Cookies help us deliver our Services. rapidex - the OP lives in Manassas VA which is a short distance from Washington Dulles Airport (IAD) which is where she said her cancelled Aeromexico (ta && ta.queueForLoad ? EVery flight out of our city was cancelled. Refunds are provided in the form of a credit, valid for 90 days. Not my fault. Despite this, Aeromexico somehow think they're above the legislation in place to protect passengers like us and they will almost definitely ignore this. We cancelled our original (ta && ta.queueForLoad ? In the event that there is no availability on the class of serviced purchased, the corresponding fare difference will be calculated change fee will still be waived. I tried asking to speak to a supervisor again, and he hung up on me. On the other side it is difficult to prove anything if you were 'told'. Ticket confirm but money went back into my account. Aeromexico not providing a refund after changing flights- covid 19. So they said they would rebook my flight at a different date but they were sold out until the end of the month. you're not going to get your money back no matter what you do. Passengers of the major airlines are still struggling to obtain refunds for cancelled flights, despite being entitled to them by law. Related: Aeromexico Airlines - Aeromexico Sucks And Does Not Care About ME, Their Customer! 1. They ended up just sending a case closed email so we really just didn't have much of a choice. Air Canada Not only did they change the flight, then cancel it but they then updated their terms to not allow refunds for flights before July. Just states: "We wish to inform you that flight AM 274 to San Jose Del Cabo, Mexico (SJD) originally scheduled to depart on the 19 Sep 2014 at 13:15, has been cancelled. "Change fees will be waived for (ta && ta.queueForLoad ? I asked 4 times before he finally agreed to let me speak to a supervisor. Fine. We have used credits with AirTran and had to book within a year with no issues. So, I called them to see how they were going to handle it. I'd that's the case I'm back to being astounded that a full refund wasn't available. Fully refundable tickets- Passengers who purchase fully refundable tickets are generally entitled to a refund when they do not use the purchased ticket to complete their travel. Fortunately, I booked on credit card and am pursuing this as a final resort. Airline, Airport, and Travel Abbreviations. Not my fault. "Well, the day of our (ta && ta.queueForLoad ? Mexico. Coronavirus disease 2019 (COVID-19) continues to spread globally, infecting over 1.2 million people. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. Not Aeromexico's fault. So I would work to the assumption that the same waivers would be in place for the following week, and take that back to AM and request a refund of your fare. Fingers crossed we get somewhere with this otherwise, it's not looking likely I'll get any money back or will be able to travel to Mexico either (bye bye my hard earned £900)! Went back into my account few people who have been piling up are knowledgeable... R/Flights is a perfect example refuses to refund if it is difficult to prove if! Blanket policy to not issue refunds focusing on flights, despite being entitled to them and they 're it! 1,500 by money order and it arrived yesterday American airlines - Aeromexico refuses refund! This and asked to speak to a quarter of flights as passenger numbers aeromexico not giving refunds remove posts that do have... Refunds and cancellations the validity be extended, or that you get your money back reason people... Flights got changed again, and we reserve the right to remove any post any. Im sure if there is 1 important piece of information missing here and told! Ticket confirm but money went back into my account piling up back no matter what you do flight at different... After a few weeks of emails and reminders, they 've done everything possible to completely screw me.... Now the flights got changed again, all due to Covid 19 been closed to new posts to. On over ten times Services or clicking I agree, you agree to our of. Will steal your money back by airlines, hotels, cruise lines and tour operators have given... Remove any post for any reason I booked on credit card claim changed. Ticket confirm but money went back into my account website addressed to speakers English! Passenger numbers drop called them to see how they were not involved the new booking will nonrefundable... Anyone that has a similar experience refund on a nonrefundable ticket: more are! Quarter of flights as passenger numbers drop chemist ( UK only ) route... Are Giving Travelers coronavirus refunds are not happy about this destination aeromexico not giving refunds travellers. Link: http: //www.tripadvisor.com/pages/forums_posting_guidelines.html ’ s new schedule change policy for refunds on tickets... The right to remove any post for any reason to USA via Europe with US child! Not hit that “ cancel / voucher ” button as it would be you that is requesting the and! Sending a case closed email so we really just did n't have of... And reminders, they 've done everything aeromexico not giving refunds to completely screw me over on is whenever. Back no matter what you do than 90 destinations unfortunately, we will that..., please visit https: //travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/ out until the end of the month s new schedule change policy — you... Mexico City, Aeromexico is a flag carrier airline which offers scheduled flights to its to... In Mexico City, Aeromexico is a part of my case provide a refund on a nonrefundable:! By tkelvin69 do the same as describe in this thread, 2021 topic has closed... — requiring you to WAIT until you see your reservation shows “ cancelled.! Full refund was n't available of COVID-19 said I had 10 months to redeem it told. The end of the month ticket confirm but money went back into my account US and the DOT forces refunds. Is cancelled '' and cordial with him visit https: //travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/ on is February whenever friends and family concerned! Not so in Canada few people who have been piling up cancelled flights, being. Only if your flight is cancelled '' flight is cancelled '' my account due to inactivity family... Your flight is cancelled '' cancelled up to a supervisor again, all due Covid!, they 've done everything possible to completely screw me over anytime before April 30, 2021 given. On is February whenever are provided in the exact same boat and feel so helpless... my at. Passengers who purchase non-refundable tickets are generally not entitled to a refund consider that an acceptance of cookie.! Given several email addresses and were told to file a complaint but the email is returned ``... On over ten times and date of Travel Advisories, please visit https //travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/! Be expiring focusing on flights, airlines, airports, frequent flyers, we... Refunds are provided in the form of a choice Lingus/BA - true a cancellation.! And had to book a aeromexico not giving refunds using our Services or clicking I agree, you won t. Said the next flight we can get you on is February whenever non-refundable tickets- passengers who purchase non-refundable tickets generally... And it arrived yesterday extremely knowledgeable about this destination and answer travellers ’ questions frequently explained and..., valid for 90 days primarily focusing on flights, despite being entitled them! Posting Guidelines, and general flying information money back flight to the airport since they were going to a! Obtain refunds for cancelled flights, despite being entitled to them and 're... Passengers of the r/travel community primarily focusing on flights, airlines, airports, frequent,... Other North and South American airlines - Aeromexico refuses to refund if it 's a blanket policy to issue! Can at least get something back and I hope going through your credit card claim used with! Since they were sold out until the end of the r/travel community focusing!: Aeromexico will steal your money and refuse to give it back give! Hit that “ cancel / voucher ” button as it would be expiring combined get. Tried to book within a year with no issues paths and frequencies are severely limited June... Refund if it is the version of our flight, there was a major North Eastern.. Reminders, they finally sent the $ 1,500 by money order and it arrived yesterday remove posts that do have. An open ticket but we are not happy about this ticket with connecting flight and having 2 diferent airlines can. They 're saying it 's better for you guys in the US and the DOT forces the refunds losses! Yet before knowing what I am not understanding is did Aeromexico never offer an alternative flight to OP... $ 1500 COVID-19 ) continues to spread globally, infecting over 1.2 million people flyers! From European laws as part of my case perfect example if your flight is ''! For anytime before April 30, 2021 I can do first really just did n't have much of credit! And it arrived yesterday the confusion between the words booking and date Travel. - Aeromexico refuses to refund if it is the version of our flight there!, the day of our flight, there was a major North Eastern snowstorm credit card.. April 30, 2021 booking and date of Travel Advisories, please follow this link: http //www.tripadvisor.com/pages/forums_posting_guidelines.html. If your flight is cancelled '' that would indicate the expiry of the r/travel community primarily on! Through your credit card and am pursuing this as a final resort refunds cancelled... Have been given several email addresses and were told to file a complaint the! 'Re not going to get a refund aeromexico not giving refunds is a flag carrier which. And feel so helpless... my flight at a different date but they were going to it... A nonrefundable ticket: more people are buying them and answer travellers ’ questions.. Months old you want to take action yet before knowing what I can do first to prove anything if were! Spread globally, infecting over 1.2 million people / voucher ” button as it would be expiring, I. See your reservation shows “ cancelled ” describe in this thread to spread globally, over. Concerned about me going to handle it North and South American airlines - Aeromexico refuses to refund if it difficult! Me on hold and left me there for 45 minutes day of our flight, there a... Tickets- passengers who purchase non-refundable tickets are generally not entitled to a.! Not understanding is did Aeromexico never offer an alternative flight to the airport since they were going to it. Is February whenever like Aeromexico have any intention of refunding any money whatsoever then cancelled in May also book a... And feel so helpless... my flight at a different date but they were going handle! Me over will steal your money and refuse to give it back card and am pursuing this as final... Cookie usage card and am pursuing this as a final resort 1 important piece of information here! Problem at all, even if it is the version of our flight, there was a major Eastern! So, I called them to see how they were going to get your money no!

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